CANCELLATIONS/REFUNDS (APPOINTMENTS, CLASSES & PRODUCTS)
1. THERE ARE ABSOLUTELY NO REFUNDS OR EXCHANGES FOR SANITARY PURPOSES.
2. IN EVENT OF INCLEMENT WEATHER, YOU WILL BE CONTACTED TO RESCHEDULE YOUR APPOINTMENT.
3. YOU WILL BE ALLOWED ONE TIME TO RESCHEDULE WITH THE SAME DEPOSIT, AFTER THAT DEPOSITS MUST BE PAID AGAIN.
4. NO SHOW CLIENTS WILL NOT HAVE AN OPPORTUNITY TO BOOK AGAIN.
BOOKING (APPOINTMENTS/CLASSES)
1. ALL DEPOSITS MUST BE PAID PRIOR TO RECEIVING ANY CONFIRMATIONS
2. FINAL PAYMENTS CAN BE MADE VIA CASH, DEBIT/CREDIT CARD, ZELLE OR PAYPAL.
3. ALL DEPOSITS ARE NON REFUNDABLE & CAN ONLY BE TRANSFERRED ONCE WITH NO LESS THAN A 48 HOUR NOTICE
4. NO SAME DAY APPOINTMENTS. NO EXCUSES.
HAIR SERVICES
HAIR MUST BE SHAMPOOED AND BLOW DRIED AS STRAIGHT AS POSSIBLE.
IF THIS IS AN ISSUE, THERE IS AN ADITIONAL CHARGE OF $15.00 . If your fingers cannot go through it my comb cannot go through it.
APPOINTMENT DAY
Please do not arrive more than 10 minutes before your appointment time. (This does not mean come late). If you choose to arrive 15 or even 20 minutes early to avoid traffic please plan to wait patiently in your vehicle until 5 minutes of your appointment time.
• No food or drinks allowed for styles less an 3 hours. Please eat prior to your arrival or on the way. Services longer than 3 hours are allowed water and cumbless/ stainless snacks. ( No gum, chips, sauces or full meals)
•If your appointment time runs over its original time because of clients behavior a $20 Over Time Fee will be applied for every 30mins over
•Clients with children above the age of 3 will no longer be able to stand/sit by the styling chair for minor needs such as holding hands, rubbing feet, hugs & kisses as it slows down the process. $10 Cross The Line/ Zone Fee will be applied
•Minors are allowed one guardian during the service. Absolutely no other people/children allowed. $20 per additional person will be applied
• Deposits are non refundable! I do not accept the excuse of: "She's just a child." or " She's only ___ years old. Of course she's going to ___." or "How do you expect a ___ year old to ___?" Feel free to book when they are older.
• If your child is having a hard time or refuses to sit back and/or hold their head down I will stop! The additional bending and reaching takes a toll on my body and my energy. This isn't fair to the other clients who need me at my best to provide quality work.
•If November Love has to request the guardian to physically assist the client such as hold their head, repeatedly stop them from sliding themselves out of the chair, taking off the cape or mask etc I do have the right to terminate the completion of the service (deposit non refundable) and/or cancel/refuse any further appointments (deposits fully refunded)
•Please do not bring devices that require WiFi unless you plan to use your hotspot
•Please make sure your child is well rested before they arrive & prepared with device chargers and a face mask
PRIVACY POLICY
CLIENT CONSENTS TO THEIR PICTURE BEING TAKEN AND USED FOR PORTFOLIO AND PROMOTIONAL PURPOSES. CLIENT IS ALLOWED TO COVER THEIR FACE, HAVE THEIR FACE BLURRED OR DIGITALLY COVERED.
AGREEMENT
TO BOOK AN APPOINTMENT, YOU MUST AGREE TO FOLLOW THE TERMS AND CONDITIONS LISTED ABOVE
(SUBMIT INFO BELOW TO ACKNOWLEDGE AND AGREE TO TERMS AND CONDITIONS.)